Once your order is placed online, one of our friendly staff at Switch Office Furniture will contact you via phone or email to confirm lead times and provide a shipping quote based on your delivery address.

Shipping costs must be agreed upon by both parties and paid in full before dispatch.

Orders are processed as quickly as possible, typically within 1–2 business days (excluding weekends and public holidays) after your order confirmation and full payment have been received.

While we aim to meet estimated delivery times, delays can occasionally occur due to factors beyond our control (e.g. supply chain disruptions, carrier delays). Should this happen, we will notify you promptly and keep you informed.

Switch Office Furniture is an online-only business with no physical storefront. This helps us to deliver our customers with a wide range of furniture at the best possible price. 

However, if you are located locally, in the Northern Rivers area, you may arrange to collect your order by appointment. Please contact us directly to schedule a suitable pickup time.

We currently do not offer international shipping. Orders are only accepted for delivery within Australia.

Once your order has been shipped, you will receive an email with a tracking number and link to monitor the delivery status. Please allow up to 48 hours for the tracking information to become active.

If you haven’t received your order within 7 business days of your shipping confirmation, please contact us at  rick@switchoffice.com.au with your name and order number so we can investigate.

Please note that we do not ship to P.O. boxes. A physical street address is required for delivery.